Frequently asked questions
What is D2D Runner?
D2D Runner is a dedicated delivery service provider for race packs. We deliver race packs to employees at their business addresses, eliminating the need for employees to travel to race pack collection venues.
Why does D2D Runner pre-select business addresses?
We must make prior arrangements with each business to ensure an athlete’s race pack can be delivered with no disruption to business operations.
When can D2D Runner onboard a business to enable the delivery of racepacks to employees?
D2D Runner will allow runners to submit proposed businesses for inclusion from Jan 2027, and thereafter engage certain businesses; from those engagements, a decision whether to include a business or not will be reached.
How can my favourite race(s) be included on the D2D Runner Calendar?
From May to Dec 2026, D2D Runner aims to cover one race per month to ensure race packs can be delivered to athletes on time. From Jan to June 2027, D2D Runner will collect data on favourite races from clients. These data will be considered in selecting races for the 2028
calendar.
Why does D2D need such a long lead time to put races on its 2028 calendar?
The long lead time is to ensure D2D Runner follows all necessary approval processes to onboard races onto its platform or the event organizer’s race entry platform.
How do I claim a refund for a damaged parcel?
Claims for damaged parcels must be emailed to info@d2drunner.com within 3 days post delivery, accompanied by pictures showing clear evidence of the damage. The claim will be processed, and the athlete will be notified if a refund will be paid.
Who can I contact if I have further questions?
Email info@d2drunner.com or WhatsApp us on 064 540 8631.