Privacy policy

Privacy Notice

D2D Runner ("we", "us", or "the Company") is committed to protecting your privacy and ensuring your personal information is processed lawfully and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). 

This Notice explains how we collect, use, disclose, and secure your personal information when you use our courier, transport, and logistics services (collectively referred to as Services).

1. Information We Collect

We collect personal information directly from you (the recipient) and via our website. This includes, but is not limited to:

Recipient Details: Names, identity number, email address, and phone numbers.

Logistics Information: Package contents and tracking numbers.

Financial Details: Bank account or credit card information for payment.

Technical Data: IP address, browser information, and location data (if using our website).

2. Purpose of Processing

We process your personal information for the following purposes:

To perform courier services, including pick-up, transport, and delivery.

To verify identity for security and fraud prevention.

To provide tracking updates and customer support.

To process payments.

To comply with legal, regulatory, and tax obligations.

3. Sharing Your Information

We may share your personal information with:

Operators/Subcontractors: Third-party drivers or local agents required to complete delivery. These parties are contractually obligated to comply with POPIA.

Law Enforcement: When required by law, such as to comply with a court order or prevent crime.

Service Providers: IT, payment processing, and website analytics providers.

We do not sell, rent, or trade your personal information to third parties.

4. Data Security and Retention

Security: We take reasonable technical and organizational steps to secure your data, including, but not limited to, encryption, access controls, and anti-virus software.

Retention: We retain your personal information only for as long as necessary to fulfill the Services, resolve disputes, or comply with legal obligations (e.g., SARS regulations).

5. Your Rights

Under POPIA, you have the right to:

Request access to the personal information we hold about you.

Request the correction or deletion of inaccurate or outdated information.

Object to the processing of your personal information and/or withdraw consent at any time, though this may restrict our ability to provide Services.

6. Contact Information (Information Officer)

If you have questions, wish to exercise your rights, or want to report a data breach, please contact our Information Officer:

Email: info@d2drunner.com

7. Complaints

If you are unsatisfied with how we process your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

Website: www.justice.gov.za

Email:inforeg@justice.gov.za